Shipping & Returns

 

****Current Turnaround time is 3-5 business days plus shipping time.*****

Orders are shipped everyday except for Sundays =)

All hand stamped custom orders will ship within 3-5 business days of receiving payment. During the holidays, custom orders may take 2-3 weeks before shipped. I try my best to ship orders as soon as possible.

You will receive an email confirmation when your order has shipped along with the tracking number. Tracking is available for US orders only


International Orders - Please be aware that you may incur a customs fee or tax for orders shipping outside the USA. This fee is the responsibility of the buyer and will vary by country.

***Personalized Items***
Charitable Creations strives to meet the exceptions and full satisfaction of all our customers. We are not able to provide refunds as each item is made to order. If an error was made on our end, we will fix the problem immediately. I will replace/repair the item once the item has been returned and refund you the return shipping fee up to the original shipping amount selected when your order was placed. (i.e if you selected first class shipping, first class shipping price is the amount that will be refunded)

However, if the error was not our mistake, and you are simply not satisfied with product or font you chose, the item is yours to keep. We reserve the right to judge our own quality and try our best to produce the highest quality of hand stamped jewelry. We can not remake an item without the original piece being returned.


**For non personalized items**
In the event that you are not satisfied, let me know within 3 days of receiving it and I will accept a return or exchange for a similar item. I will issue a refund (minus shipping) or an exchange once I have received the item back in it's original unworn condition and packaging.


For Custom Hand and Footprint jewelry - Custom print jewelry is non-refundable and non-returnable due to the personalized nature of the piece.